Sample complaint to Rospotrebnadzor against a legal entity. How to write a complaint to Rospotrebnadzor - sample. What are the submission methods?
Most often, a complaint to Rospotrebnadzor is drawn up when the rights of the consumer or sanitary protection are violated. epidemiological standards.
Most people know that it is Rosrotrebnadzor that oversees compliance with consumer protection legislation, and a complaint can be filed with this body at the same time as, etc. A complaint to Rospotrebnadzor can be sent before, at the same time, and even after filing.
However, this is not the only reason for filing a complaint with Rospotrebnadzor. In addition to protecting consumer rights (and this is not only the sale of goods, but also the provision of insurance, banking, educational and other services), this government agency supervises the observance of sanitary and epidemiological standards, carries out inspections of organizations and individual entrepreneurs.
An example of a complaint to Rospotrebnadzor
Head of TU Rospotrebnadzor
chief state sanitary doctor
344025, Rostov-on-Don, st. Izmailova, 19,
Head of the Department of TU Rospotrebnadzor
in the Rostov region in the city of Azov
346780, Azov, st. Foundry, 108
from Prokopenko Alexandra Dmitrievna,
address: 346786, Azov, st. Vereshchagin, 42-57
tel. 795824586521
Complaint to Ropotrebnadzor
On August 15, 2016, at the Hummingbird store, I intended to purchase a school uniform for a child. Turning to the department where Nikolas LLC carries out trading activities, I chose the models I liked for further fitting. However, having examined the product, I did not find any markings on it, namely: the legal address of the seller, manufacturer, country of origin. Turning to the sellers and demanding to present a certificate of quality, I was refused.
Such actions of the seller violate Art. 10 of the Law on the Protection of Consumer Rights, namely the right of the consumer to provide reliable information. In addition, in accordance with paragraphs 11-12 of the Rules for the sale of certain types of goods (Decree of the Government of the Russian Federation of 19.01.1998 No. 55), the seller is obliged to provide the necessary and reliable information about the goods and their manufacturers, upon request, to familiarize themselves with the shipping documentation, including .h. about the certificate of conformity, its number, validity period, the body that issued it, or information about the declaration of conformity. Such documents must be certified by the signature and seal of the supplier or seller, indicating its location (address) and telephone number.
In accordance with Decree of the Government of the Russian Federation of June 30, 2004 No. 322, which approved the Regulations on the Federal Service for Supervision of Consumer Rights Protection and Human Welfare, federal state supervision of compliance with laws and other regulatory legal acts Russian Federation governing relations in the field of consumer protection, is assigned to Rospotrebnadzor. In accordance with federal law No. 294-FZ, clause 5.9. of the Law, upon receipt of a consumer complaint, Rospotrebnadzor conducts an unscheduled inspection of the organization.
Based on the foregoing, I ask you to conduct an audit of the activities of LLC "Nikolas" for the sale of goods at retail for compliance with the requirements of the legislation of the Russian Federation in the field of consumer protection, to bring the organization to administrative responsibility for the violations committed. Please inform the applicant about the measures taken.
08/18/2016 Prokopenko A.D.
What should a complaint to Rospotrebnadzor contain?
A complaint to Rospotrebnadzor can serve several purposes:
- hold the seller (manufacturer, contractor or service provider) liable. In this case, the complaint must contain information about the violator, the circumstances of the violation, the applicant (full name, contact address). If available, attach evidence or report the presence of witnesses (full names and addresses). In the absence of them - demand to arrange an inspection. Upon a consumer complaint, Rospotrebnadzor conducts an inspection without notifying the entrepreneur (organization).
- stop illegal actions and oblige the seller to take actions to restore violated rights. Then be sure to send the seller: pre-trial claim required. But remember: Rospotrebnadzor will not be able to oblige the seller to pay a penalty or a fine. To restore rights in these cases, it is required. A copy of the consumer's claim, complaints to Rospotrebnadzor and the answer to it will become an annex to the claim and.
A complaint to Rospotrebnadzor on compliance with sanitary and epidemiological standards will require a search for the relevant SanPiN. This is ideal. If there are any difficulties, it is enough to ask to check compliance with sanitary standards, indicating information about possible violators and the circumstances that caused the complaint.
The document must be signed, dated, contain the address to which the answer must be given.
Filing and consideration of a complaint to Rospotrebnadzor
The easiest way to contact Rospotrebnadzor with a complaint is through the Internet reception. To do this, you need to find the official site territorial authority and fill out the appropriate forms. A complaint to Rospotrebnadzor can also be filed personally - at the reception of the head, through the office (take your passport with you). You can send the document by registered mail.
You can send at the same time. This approach allows us to hope for a closer examination of the document on the merits. The response to the complaint to Rospotrebnadzor must be sent to the applicant within 30 days from the date of registration (up to 3 days from the date of filing).
5/5 (8)Sample Applications
ATTENTION! View the completed sample complaint to Rospotrebnadzor about the store:
You can DOWNLOAD sample applications to Rospotrebnadzor from the links below:
How to write an application correctly
The complaint to Rospotrebnadzor must be drawn up correctly.
Remember! The text of the document contains the following points and information:
- in the upper right corner, the name of the territorial body of Rospotrebnadzor, where the appeal is sent, is fully indicated. The applicant's data is also indicated here: full name, address at registration, contact details;
- below in the center of the sheet the name of the document is written - “Complaint”;
- in the main part of the document there is a description of the situation that happened to the applicant. When writing a complaint, you need to accurately and consistently express the essence. Not only the event is described, but also the exact date when it happened, the address of the company, the store. If this is an online store, a link to the site is attached. The description follows the general business style. The chronology of events should not be violated;
- then there is a reference to the normative acts, which, according to the applicant, were violated in relation to him;
- an application is attached to the application;
- At the bottom of the form, the date and personal signature of the applicant is affixed.
Please note! In almost every situation related to the violation of rights in the provision of services or the sale of goods to individuals, you can contact Rospotrebnadzor. Many citizens believe that the activity of the body is focused only on maintaining the quality of products.
But this opinion is wrong. You can protect your rights by filing an appeal with Rospotrebnadzor both in the field of tourism and in banking.
What does Rospotrebnadzor do?
Before you start preparing an appeal to Rospotrebnadzor, you need to clarify what functions are included in its activities.
The main ones are:
- supervision over compliance with sanitary standards;
- control of the absence of violations of regulatory legal acts in relation to consumers;
- conducting scheduled and unscheduled inspections;
- monitoring of the social and hygienic situation;
- certification of specialists in industries where it is required;
- maintaining statistics and accounting;
- management of the activities of local bodies that are part of the Office.
Government Decree No. 322 regulates the activities of Rospotrebnadzor. You can file a complaint with this organization only if the problem that has arisen relates to their functional activities.
Powers of the state body
In order to be able to control and ensure compliance with legislative norms in the sphere of activity under its jurisdiction, Rospotrebnadzor is endowed with a number of powers:
- to check in organizations, institutions and enterprises the availability of labor and health books, diplomas of higher education;
- if a violation is detected during the inspection, propose options for taking measures to eliminate them;
- check the availability and correct filling of logs;
- impose a fine on the organization in which the violations were recorded;
- give certificates an assessment of the legal nature;
- deprive an organization or company of the ability to conduct entrepreneurial activity for up to 90 days;
- file a claim with the court against unscrupulous entrepreneurs;
- check cash registers;
- initiate proceedings that may result in detention.
Important! Rospotrebnadzor is authorized to impose fines from 5,000 to 200,000 rubles. Any citizen whose consumer rights have been violated can file an appeal with a government agency. Thus, it initiates the start of the check.
Who can file a complaint
If any organization or company violates the rights and interests of citizens as consumers, they have the right to file a complaint with Rospotrebnadzor. But any appeal must be justified. It will not be enough to simply state your claims without providing evidence.
It is important to take into account that Rospotrebnadzor does not accept complaints on consumer protection issues from organizations. They are not covered by the law. It is possible to submit an appeal from legal entities if it is necessary to resolve the issue of compliance with sanitary standards.
Watch the video. When you need to contact the Rospotrebnadzor:
When to apply
In order to attract customers, employees of organizations are ready to go to any means. Often this is what leads to the fact that the rights of the consumer are violated. This can apply to any area. For example, spam mailing to the number of subscribers of mobile operators.
You can send a complaint to the online store or any other point of sales service in the following cases:
- if the consumer was sold expired products;
- sanitary standards for storage and sale of products are not observed;
- the cost indicated on the price tag does not correspond to the actual cost of the product;
- when selling goods, a citizen was cheated or weighed.
Please note! You can file a complaint with any organization that works with consumers. No exception in this issue are banking organizations.
A complaint against the bank is accepted if:
- when signing the contract, additional services are imposed on the client, including insurance;
- bank employees do not provide complete information about the services, but write them in small print at the bottom of the contract;
- credit cards are imposed on the client, without informing him of commissions;
- the personal information of the client is disclosed.
But at the same time, you need to pay attention that you need to send a complaint about the disclosure of information to the Federal Bureau of Information Control.
Attention! Our qualified lawyers will assist you free of charge and around the clock on any issues.
What are the submission methods?
Complaints about violation of rights can be filed with a government agency in several ways:
- apply personally to the reception of the territorial department or through a legal representative;
- send by registered mail with notification and inventory, if there are attachments;
- on the official website of Rospotrebnadzor through the Internet reception.
You can also file a complaint with Rospotrebnadzor through the portal of the State Service and on the website of the Federal Service for the Protection of Consumer Rights. Applications are submitted through the "Appeals of citizens" section. In this tab there is a sample of filling out a complaint to Rospotrebnadzor.
Complaint to Rospotrebnadzor: the main task of Rospotrebnadzor + in what situations can you write a complaint + sample application + term for considering a complaint + when applications from the consumer are not accepted + where to write a complaint about the inaction of Rospotrebnadzor + 3 tips for making a successful complaint.
If your rights as a consumer have been violated, then knowledge will help to overcome lawlessness, How to write a complaint to Rospotrebnadzor.
Only individuals can bring accusations against entrepreneurs, state organizations that provide services to the public.
How to punish local shops, utilities, banks, schools for non-compliance with standards, we will tell in this article.
Functions of Rospotrebnadzor
Rospotrebnadzor is a state organization that controls the activities of representatives of the consumer sector: public catering, housing and communal services, educational institutions, banks, etc.
Supervision by representatives of this authority is carried out in the event of a person buying or selling a product. This authority is obliged to protect consumer rights individuals regardless of status, position, income level.
To understand where and when you need to file a complaint with Rospotrebnadzor, you need to study the main functions of the organization well:
Functions | What are the responsibilities of Rospotrebnadzor? |
---|---|
Protection of the rights and interests of the population | Representatives of Rospotrebnadzor are obliged to protect the interests of any citizen of Russia. Dissatisfaction is accepted when buying low-quality goods, providing services at a low level, when refusing service, etc. |
IP verification | In this category we include: Checking establishments in the industry Catering; That is, Rospotrebnadzor will accept a complaint against any organization, public or private, that sells or provides services in the service sector. |
epidemic control | One of the main tasks of the organization is to check the goods for quality, therefore it is obliged to control the presence in food and other goods from consumer basket pathogens, viruses, bacteria. |
Infection control and quarantine | The organization checks for the presence of epidemics such as influenza, intestinal infections, etc. If there are deviations from the norm, then Rospotrebnadzor introduces quarantine on the territory. |
Control over imported products | Illegal import of goods from abroad, products dangerous to people that do not meet GOST standards - all this must be controlled and eliminated by employees of Rospotrebnadzor. |
Better health and general condition population of Russia | Consumer supervision in Russia is obliged not only to eliminate shortcomings in the consumer sphere, but also to make proposals for improving the welfare of the population. That is, representatives should provide a plan at general meetings that will help improve the environment, reduce the number of complaints from the population, thereby improving their quality of life. |
Other violations | A complaint can be filed with the CPS in the following situations: Violation of the smoking ordinance in in public places; |
5 situations when and where you can file a complaint with Rospotrebnadzor
We propose to consider the nuances of those complaints that are most often addressed by Russian consumers.
No. 1. Complaint about defective products or goods.
There are quite a few cases when a buyer may be dissatisfied with the work of a store. All of them are listed in detail in
Federal Law "On Protection of Consumer Rights", Chapter 2 - https://www.consultant.ru/document/cons_doc_LAW_305/36517b1b747a2b46897573b91357
335010bc4e3a
Here are some common reasons for filing a complaint:
- Sale of damaged or non-conforming goods, including things, household chemicals, cosmetics, food, toys, etc.
- Improper storage of products or violation of the commodity neighborhood (for example, powder next to baby food).
- Weighting and calculation at the checkout of the store, in the market. Rospotrebnadzor can send this complaint to the Committee for Combating Economic Crime.
- The price tags are wrong and do not correspond to reality.
- Refusal to exchange damaged goods.
No. 2. Claims due to the provision of poor quality services.
This item means a lot: for example, you were harmed in a beauty salon or a thing was spoiled in an atelier, etc.Most of the recent complaints come against representatives of the housing and communal services. This is due to the prolongation of the heating season, unreasonable increase in tariffs for utilities, non-compliance with other clauses of the agreement between residents and utilities.
No. 3. When can I file a complaint against a bank?
How often do we become victims of scams by bank employees - opening credit accounts, forcing insurance, etc. In most cases, representatives of financial institutions do this without the knowledge of the client. After a complaint, they refuse to admit their guilt and do not cancel the contract.
You can file a complaint in the following cases:
- Forcing credit cards with a commission, additional services bank - such as insurance, deposit accounts, etc.
- There is no complete information about the bank or it is limited. For example, the contract is printed in small print, there are no information stands in the bank.
- Disclosure of personal data about clients. Rospotrebnadzor even has the right to transfer such an appeal to the Federal Communications Service.
No. 4. How to write a complaint to Rospotrebnadzor about neighbors?
In the Housing Code of the Russian Federation, Art. 30 says that every person has the right to a peaceful existence in his home. The owner of the apartment is obliged to maintain cleanliness and not violate the interests of his neighbors. https://www.consultant.ru/document/cons_doc_LAW_51057/249c5f90a05fa67bba29ea9aecc
f535cdacf8307)
Based on this document, if the interests of residents are violated, you can write a complaint to Rospotrebnadzor.
Reason for filing a complaint:
- During the repair, a neighbor contaminated the landing with building materials.
- There is a beauty salon in the apartment of your entrance, which, due to the strong smells of cosmetics, can be harmful to health.
- There is an unpleasant smell coming from the neighbor's apartment, which can cause harmful substances in home.
If the service confirms the existence of problems, then it will force the perpetrator to get rid of the reason for the conflict, as well as pay a fine.
No. 5. Complaint against an educational institution.
Often parents are dissatisfied with the conditions where their children study. If you noticed gross violations of the norm in a preschool or school institution, then you have a legal basis to write a complaint.
When you can file a complaint against educational institutions with Rospotrebnadzor:
- In the territory educational institution there is a risk to children's health. For example, an old construction site, a collapsed building, tall dry trees.
- Bad nutrition.
- Sanitary and hygienic conditions are at a level below the norm.
If Rospotrebnadzor did not accept this application, then you can contact the regional service for supervision in the educational sphere.
How to write a complaint to Rospotrebnadzor?
Our sample complaint to Rospotrebnadzor will help to draw up a document as competently as possible.Remember: the more the appeal meets the requirements, the sooner it will be considered and taken to fulfill their direct duties.
How to file a complaint with the CPS:
Step 1. | In the "header" it is necessary to indicate the name of the body and its address. It is good if you know the name and position of the employee who will consider the complaint. If such data is not available, then simply write to the "Authorized Person". |
Step 2 | The next item is data about you (name, date of birth, address of residence). Additionally, you can specify a contact phone number, e-mail address. |
Step 3 | Next, we describe the essence of the complaint. The style of presenting information is business. Less water, more facts. State everything sequentially: by dates and even by hours. Be sure to include specific details of the legal entity you are filing a complaint against. |
Step 4 | Do not forget to make references to the law and regulatory legal acts of the Russian Federation. It is not necessary to completely rewrite, you can simply indicate the article number, paragraph, etc. Most often, when applying to Rospotrebnadzor, applicants draw information from the Federal Law: |
Step 5 | Then clearly state your requirements: verification, compensation, closure of a point of sale, etc. |
Step 6 | Make a list of all documents that are attached. |
Step 7 | Date and signature |
Sample complaint to Rospotrebnadzor
A complaint can be filed in the following way:
- Write a letter and submit personally to the office of Rospotrebnadzor.
- Send registered mail.
- Make an appointment with a representative of the regional consumer supervision. For the three options listed, you will find the address and pickup days/hours here: https://goo.gl/1sDuKL
- Write an application through the website of Rospotrebnadzor ( https://www.rospotrebnadzor.ru/feedback/esia).
In doing so, observe the following rules:
When will the complaint be considered?
By law, it must be registered. within 3 business days from the moment she entered the office. After that, it is processed and a response to the application is made.
When the applicant receives a response depends on the following points:
- If the complaint is drawn up correctly and falls within the competence of Rospotrebnadzor, then within 30 days of registration her applications are being considered.
After this period, the service writes you an answer about what actions will be taken against the violator.
- If you made a mistake with the choice of the public protection service, then Rospotrebnadzor within 7 days of registration, sends the complaint to the appropriate authority.
- The complaint may not be considered if it is difficult to make out the applicant's handwriting or if he used profanity in the appeal.
When does Rospotrebnadzor not accept complaints?
As you can see, the service has many functions, but still, there are a number of restrictions on which it would be inappropriate to write a complaint even according to the correct model.
When Rospotrebnadzor has the right not to accept a complaint:
How to write a complaint to Rospotrebnadzor?
Unfortunately, in our country, even after applying to the authorities, there is no certainty that your rights will be protected. Remember that you have the right to apply to higher authorities!
If representatives of local supervision did not consider the complaint in the terms specified in the law or refused to conduct an inspection without reason, then you can write a complaint to the Central Directorate of Rospotrebnadzor.
A complaint to the regional Rospotrebnadzor can be filed:
- By letter to the address - Vadkovsky lane, house 18, building 5 and 7, Moscow, Index 127994.
- By e-mail, after registering on the portal - https://petition.rospotrebnadzor.ru/petition
- By visiting the reception in person.
Drawing up a complaint to Rospotrebnadzor.
How to file an appeal correctly? Tips and examples.
How to make an appeal to Rospotrebnadzor successful?
It is impossible to describe all the nuances that are waiting for you when writing a complaint to Rospotrebnadzor. In conclusion, we would like to give you some tips that will help simplify the litigation for your legal rights.
A sample of actions for those who want to write a complaint to Rospotrebnadzor:
- If you are faced with a violation of consumer rights, then first try to resolve this issue with a legal entity(shop owner, school principal, etc.)
Firstly, if it was an accident, then the goods or money will be returned to you, which will be much faster than waiting for a check from consumer supervision.
Secondly, this is one of the conditions of the current law. The complaint will not be considered without prior contact with the legal entity.
Before filing a complaint, do not be lazy to study the main consumer legal acts in order to make a competent complaint.
Then the likelihood of consideration of the appeal will be high.
Do not expect from Rospotrebnadzor that they will return your money.
They conduct inspections, impose fines that go to the state treasury. If you want to receive financial compensation, then file a lawsuit in court.
If you are a person who is ready to defend your interests at the legal level, then your complaint to Rospotrebnadzor can save other people from the negligent attitude of modern entrepreneurs, and this is worth a lot.
/ We are writing a complaint about the store to Rospotrebnadzor (sample attached)
We are writing a complaint about the store to Rospotrebnadzor (sample attached)
In this article, we will tell you how to write a complaint to Rospotrebnadzor (including a sample appeal to the store), consider the nuances of drafting and the practice of resolving such issues. You will learn about the deadlines for the public agency to respond and how to submit a prepared application.
What do you need to know?
The activities of Rospotrebnadzor are aimed at protecting consumer rights and controlling the provision of services. The "Consumer Protection Law" governs the relationship between the store and the end customer. So, according to excerpts from the law, the buyer is entitled to:
- Obtaining all information about the purchased product or service received from the seller;
- Purchasing a product or receiving a service of adequate quality, in accordance with established standards;
- Receiving compensation for low-quality goods, the ability to return it within 14 days or exchange it;
- Purchasing a product or service that matches the seller's previous description.
But not always the basic rights of the consumer are fulfilled by sellers. What to do if you received a low-quality product or service and how to file a complaint against the store with Rospotrebnadzor?
Before filing a complaint, try to resolve the conflict with the seller peacefully. To do this, you can write a written claim. If it was not possible to agree, then restore your rights further.
You have the right to apply to one of the regulatory authorities with a statement. Rospotrebnadzor is most often involved in the restoration of the buyer's rights, however, some issues may require an appeal to the prosecutor's office or court.
Main reasons
In case of disagreement with the seller's actions that do not comply with legal norms, the buyer has the right to write a claim to government agencies. For example, a complaint may be filed against a store with Rospotrebnadzor. What are the appeals of citizens connected with:
- Incorrect behavior of employees and management of the outlet: rudeness, rudeness, assault;
- Violations of trade norms: lack of a cash desk, non-issuance of a check, discrepancy between the price of goods and their price tags;
- Imposition of additional services, refusal to sell goods without additional purchases;
- Denial of service, replacement of a defective product, sale of a low-quality product;
- Violation of the rights of buyers, providing deliberately false information.
Most often, it is for these reasons that Rospotrebnadzor conducts inspections of the activities of stores. If the fact of violation of the law is revealed, the seller is waiting for sanctions. Usually these are fines and warnings.
According to Article 25 of the Consumer Rights Protection Act, the buyer has the right to exchange or return the goods to the seller within 14 days (except for food products). Refusal to exchange goods or return money for it is a cause for complaint.
You can also file an application with Rospotrebnadzor for a store (a sample of which will be presented below in the article) if you encounter violations of rights. federal body is obliged to respond to your appeal and take measures to force the violator to comply with the law. Below we will describe the rules for filing a complaint and how to file it.
How to write an application and where to submit it?
What are the ways to file a complaint? According to Federal Law 59 you can complain about the store to Rospotrebnadzor:
- Personally when visiting the institution.
- Submit a request on the organization's website.
- Submit the application by registered mail.
With the first method, everything is simple: you need to write an application, prepare documents and contact the employees of the department during the reception hours. Your application will be registered. After that, it remains only to wait for a response on the outcome of the complaint.
The second method is more convenient, since you do not need to go to Rospotrebnadzor. You can do everything at home via the Internet: go to the website of the department and, through a special section for complaints, describe your conflict with the store. After that, as with the application, you just have to wait for a response.
The third option is to send the documents by registered mail. After receiving it by the addressee, you also only need to wait for a response. It is recommended to choose letters with return receipts - this will allow you to prove the fact of contacting Rospotrebnadzor.
You can get a sample application (complaint) to Rospotrebnadzor for a store in the department itself, from a lawyer, or you can find it yourself on the Internet. You need to be aware that along with the complaint, you will need proof of the purchase and the conflict with the outlet.
Compilation procedure and sample
The most important thing when filing a claim is a correctly written application. Despite the fact that the law does not provide for any forms of appeals, there are still rules for compiling a document. So, how to write a complaint about the store to Rospotrebnadzor:
- Header of the document: information about the recipient (details of Rospotrebnadzor), the sender (your contact details, full name).
- Description of the claim: detailed information about the seller (details and address of the store), the circumstances of the purchase of the goods (date and time), as well as information about violations.
- Requirement from the regulatory authority: in the text of the application, the purpose of the appeal must be indicated, for example, the return or exchange of goods.
The application ends with the personal signature of the applicant, as well as the date the document was drawn up. Remember that you should not hesitate to contact. If your rights have been violated, you should file a complaint as soon as possible. This will quickly restore justice and save you time.
You can write the application by hand or do it using a computer. Like any official document the complaint should not contain errors, typos or blots. Corrections are not allowed.
A sample complaint to Rospotrebnadzor against a store can be found on the Internet or you can seek legal advice. A lawyer will help you if a dispute with a trading company drags on or if you need to go to court.
Terms of consideration of the appeal
Rospotrebnadzor, according to Federal Law 59, is obliged to strictly observe the deadlines for considering citizens' appeals related to violations of their rights. From the moment the buyer makes a complaint, his application must be registered within three days.
In addition to knowing how to complain to Rospotrebnadzor about a store, you also need to know about the timing of receiving a response from the department. By law, any state the body is obliged to notify the citizen who sent the appeal of the result of the verification within 30 days. During this period, the department must study the provided documents, facts and take measures in relation to the store that violated the rights of the consumer.
Rospotrebnadzor can refuse to consider a complaint only within 7 days from the date of registration of the appeal.
The terms for studying the application can be extended by one more month. However, the applicant must be notified of this by letter. How to apply to Rospotrebnadzor with a complaint about the store so as to get the result as quickly as possible?
The fastest decisions are made on complaints that describe in detail the conflict and the essence of the violations of the store. The facts described must be not only the words of the applicant, but also proven actions. To do this, various evidence of violations of the rights of the buyer is attached to the application. Submit all the necessary documents along with the application and your complaint will be considered in a short time.
Further actions
The main system of punishment for unscrupulous sellers is fine. Rospotrebnadzor has the right to issue an order on the observance of consumer rights, while imposing a one-time monetary penalty. As a rule, the amount of fines can vary depending on the degree of violation of the law by the store.
Example. The citizen complained about the unwillingness of the seller to return the money for the purchased defective boots. After checking, the department ordered the store to return the money to the buyer, as well as pay a fine for violating the rules for the sale of goods and services in the amount of 50 thousand rubles.
Often complaints from buyers are associated with the acquisition of low-quality goods and the subsequent refusal of the seller to change it or return the cost. At the same time, after contacting Rospotrebnadzor, the store receives a warning about the violation and demands to reimburse the buyer for the cost of its purchase.
A similar effect is brought by complaints to Rospotrebnadzor about the grocery store. For example, for a body kit for a buyer or fraud in settlements with a buyer, the owner of a retail outlet can receive a fine of up to 150 thousand rubles. The same amount of fine can wait outlet when imposing additional services on the buyer.
Useful video
Conclusion
From our article, you learned how to write an application to Rospotrebnadzor for a store in case of violation of consumer rights. Remember: a complaint can only be filed if there is evidence of violations on the part of the store. You can apply by writing an application in person, sending it by registered mail or through the official Internet portal.
You must receive a response to your request within 30 days of submitting your application. If a violation by the seller is revealed, the store will be fined and obliged to fulfill its obligations under the law. Don't be afraid to stand up for your rights.
I bought bed linen in an ok store, brought it back the same day, wrote a statement that I want to return this product. On my application, the store told me that this product is non-refundable.
Hello! I want to inform you that there is a supermarket *** in *** on Kafoev St. It’s not enough that the store often sells expired products, alcohol and cigarettes to minors, there is still a complete anti-sarium. Rats are running. Expired goods. weight goods - underweight. In a store, I recently witnessed a woman taking out her wallet from her bag to pay for a purchase in a queue with about 3.4 customers in front. Men approached from behind and asked the woman to leave. To the question why? men threateningly grabbed her and dragged her out of the store. On the street, I saw how they tried to take away a woman's handbag from a woman. As it turned out, the men, a woman with a child in her arms, who beat the woman with her free hand, held her with the other, and at that time one of the store employees ran from behind and, tearing the handle of the bag, took it away and ran away. Later I found out that this is a private store and all the employees are relatives | A visitor to the store cried, called for help. However, the man threatened that if she did not close her mouth, she would knock out her teeth and dragged her into some room in the store. Later she learned that she was accused of putting the goods in a bag. However, she did not go to the exit, but stood at the cash register and took out a purchase for payment.
Also, almost all weight goods are underweight. There are many delays. Even if the product has not expired, perishable spoiled. Most likely the goods are on duty in such heat. Rats are full. They chat at the checkout. If there is no change, the goods are not carried through the cashier. After seeing the bullying, I'm afraid to go to them. This is a family business.
Please take action. Thank you.
Rospotrebnadzor is a state organization designed to protect the rights of consumers. If you think that the service provider or seller has treated you illegally, you can complain about it to the official authority. Applications submitted in writing or in electronic format. In addition, you can make an appointment in person. Before contacting Rospotrebnadzor with a complaint, it is important to make sure that the document is drawn up correctly. Any violation of the application form may result in automatic denial of consideration.
What complaints are addressed to Rospotrebnadzor
Before writing an application, you need to make sure that your case is within the competence of this organization. A complete list of duties is specified in the relevant government decree. The list includes:
- verification of compliance with customer service standards;
- sanitary and epidemiological supervision;
- certification of specialists;
- control of correct accounting and statistics.
What kind of complaints can be submitted to Rospotrebnadzor? The consumer has the right to express dissatisfaction with the quality, level of safety or lack of information. If any damage was received as a result of the actions of the supplier of the goods/services, it can be claimed for compensation. Claims to the level of safety can be associated with both a threat to your health or life, and non-compliance with environmental standards. An information complaint is filed if the seller refuses to provide reliable data about the service or product.
Before submitting an application for an unscheduled inspection, you should make a complaint to the seller / service provider. If he ignores the request or rejects it, you can start to act. When an incident is associated with a threat to health / life, the authority must be contacted immediately.
If Rospotrebnadzor considers that your application is not without grounds, the employees of the organization can carry out the following procedures:
- check the documentation and certificates of the object of claims;
- take measures to confirm and eliminate violations;
- to fine;
- suspend the activities of the company for three months;
- go to court;
- file a demand for the arrest of the accused with law enforcement agencies.
You can file a complaint here.
In order for the claim to be accepted, it must necessarily indicate the name of the addressee organization (central or territorial branch). Alternatively, you can write in the name of a specific official (full name or just position). The application also displays:
- Full name of the applicant (for foreigners, patronymic is optional);
- postal address to receive a response;
- the essence of the claim or proposal;
- the date;
- applicant's signature.
Documents or some materials are often attached to the complaint to Rospotrebnadzor. Originals and copies are allowed. The appeal must be registered within three working days from the date of filing. Consideration of the application lasts no longer than 30 days, provided that it was immediately submitted to the correct address and was not recognized as non-standard. To avoid unnecessary movement through the instances, it is recommended to contact the territorial office of Rospotrebnadzor, located at the place of residence or location of the object of proceedings. Most of the applications received by the central authority are redirected there.
It also happens that the issues raised in the claim fall within the competence of several institutions at once. The applicant is informed about the need for additional shipments at the specified address. Those wishing to report their claims “live” can make an appointment for a personal appointment, the days and hours of which are determined by the work schedule of a particular department. You must have a passport or other identification of the person with you, as well as documents and materials on the case (if any).
How to apply to Rospotrebnadzor with a complaint via the Internet
The easiest and most convenient way to convey your claim to the employees of consumer supervision is to fill out an application on the website. If the appeal involves an unscheduled check of the problematic object, you will need to register on the public services portal (ESIA). If revision is optional, just fill out the following form. Registration in such cases is not required. In connection with the spread of Internet resources that actively encourage suicide, a special website was created where you can file a complaint.
Electronic messages are submitted for processing to the territorial and central offices. Persons applying to Rospotrebnadzor with a complaint via the Internet must indicate their full name and address (E-mail is enough, but if you want to receive a response in writing, indicate the usual one). The materials attached to the case are also submitted electronically. You should adhere to the technical restrictions established by the site administration:
- maximum message size - 2000 characters;
- the size of the attached file (all major formats are supported, but it is better to double-check) - no more than 5 MB;
- You can only add one file, so if there are several materials, they should be archived (rar and zip formats).
If the volume of the application together with the attached documents does not make it possible to fulfill these requirements, the service will not be available. You will have to send a complaint to the department of Rospotrebnadzor traditional way. You can find the postal addresses of institutions on the official website.
Questions and answers
- I filed a complaint with the department of Rospotrebnadzor at the place of residence. I received a notification that the application was denied due to the inability to understand the essence of the matter. What to do?
- Even if you figured out where to file a complaint with Rospotrebnadzor, and correctly indicated your details, it’s not a fact that the paper will be accepted. It is important that the gist of the claim is clearly stated. If the organization's employees find the wording confusing, the application will be refused. This must be reported within seven business days. Repeat the appeal and try to make it as clear as possible. The presence of any threats or obscene language is also grounds for refusal. If the appeal on the same issue is repeated without providing new facts, a notification will be sent to terminate the correspondence. Also, the applicant may be refused without explanation. When it comes to some kind of state secret, the sender is informed that it is impossible to provide information.
- Can I complain to Rospotrebnadzor about the unfair decision of the judge?
- Formally, no one bothers to send an application to appeal such a legal decision, but this does not make practical sense. According to the current constitution, only the court itself can decide questions of justice in the Russian Federation. It is considered independent of the executive and legislative branches. Court decisions that seem unfair are appealed in the procedural order established by law. Any outside interference is unacceptable and Rospotrebnadzor is no exception.
-What complaints are considered by the central office?
- The vast majority of claims are considered locally, but some issues can only be resolved by top management:
- Complaints about actions/inaction officials working in the territorial and central bodies.
- Repeated appeals regarding decisions made by the heads of local self-government bodies or their deputies.
- Requests for clarification of specific provisions of normative and legislative acts on issues within the competence of Rospotrebnadzor.
- Proposals for improving the activities and regulations of the organization.
- I have a bank loan. Recently, I found out that I was paying for services I didn't need, which were literally imposed on me by an employee of the institution, and without any mention of payment. Can I appeal to Rospotrebnadzor with a complaint or should I look for other authorities?
- It is widely believed that the organization deals exclusively with the trade and sanitary and epidemiological sectors. In fact, financial matters are also within her competence. However, before applying, talk to the management of your bank. If they categorically refuse a peaceful settlement, you can safely contact Rospotrebnadzor. Your case will definitely be considered.
Do you have any questions? Legal advice is for you.
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